Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@advancedperformancecanine.com. Please note that returns will need to be sent to the following address:  9344 Wabasis Pointe Dr. NE Greenville, MI 48838 or the address provided by the drop shipping partner. 

If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@advancedperformancecanine.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Unio14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned s above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approvotYou’llll, be automatically refunded to your original payment method within ten business days if approved. Please remember that your bank or credit card company can process and post the refund.
If more than 15 business days have passed since you approved your return, please get in touch with us at info@advancedperformancecanine.com.

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